Below FAQ are some common concerns of our clients before purchasing the product. We will continue to update this page, if you have other questions, please just send it to service@nepestsports.com
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “How do I register an account?”
If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.
Q: “How do I change my password?”
Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.
Q: “How do I update my account and address?”
You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.
Q: “Can I ship my order to someone else?”
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
Q: “How do I know when my order ships?”
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
Q: “Why did I only receive part of my order?”
Don't worry! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to contact us.
Q: “What payment methods do you accept?”
We accept Visa, MasterCard, American Express, debit cards with a Visa or Master Card logo, PayPal.
Q: “What currency are payments transacted in?"
Please note that all prices on site are listed in USD. Customers should pay in USD.
Q: “How can I return or exchange my item(s)?"
We accept returns with original packaging and tags intact, within 30 days of receiving. Please review our Return & Refund Policy for more detailed information.
Q: “Where are your products shipped from?"
Most of our products are shipped from US warehouse, some are shipped from China.
Product Questions
Q: “Can I get custom wheels?”
Yes, we have a significant amount of customization on our wheel building tools on our site! Please contact us if there is something missing from our builder and we’ll see what we can do. For more custom wheels requirement, please contact us at service@nepestsports.com.
Q: “Can I get a custom spoke count? Custom angled hole?”
We are able to custom drill any spoke count, and some rims can have a custom spoke angle. Please contact us, and we can consult our engineers on availability.
Q: “Can I send my hubs over for custom building?”
Yes! Please email us before sending the hubs so we can create a purchase order and provide you with the appropriate instructions for shipping and payment.
Q: “Can spokes and nipples be purchased separately?”
Sure! Please let us know which nipples you’re looking for. For spokes, we’d need to understand the length or wheel build specifics, and type of spoke you require so that we can ensure we have them in stock.
Q: “Do you guys provide customer support during weekends / holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.